Frequently Asked Questions

We recommend starting with the free plan to get a feel for the service. If you need AI avatar videos without a watermark, MP4 downloads of them, or highest-quality exports from Studio, consider upgrading to Light or Pro. Pro is the best choice for teams and anyone who needs the Grid Simulator feature. For large-scale operations or agency use, please consider the Enterprise plan.

Credits are the virtual currency used within Billionclips to download content. Each download consumes the number of credits set for that item. Credits are granted at the start of each billing cycle — 900 credits for the Light plan and 3,000 credits for the Pro plan.

Credits included in your plan remain valid for 60 days from the date they are granted, so unused credits carry over across billing cycles until they expire. Separately purchased (top-up) credits do not expire. Credits cannot be exchanged for cash or refunded.

Yes, you can cancel your subscription at any time from your account settings. You will continue to have access to the service until the end of the current billing period. Fees are non-refundable.

This depends on your plan:

Yes, commercial use is permitted under all plans. You may use downloaded content for advertising, promotion, website publication, social media posts, video production, presentations, and more. However, the content itself may not be sold or distributed as a standalone product.

Credit attribution is not required for standard use. However, when content is used in television broadcasts, films, program production, streaming distribution, or any other broadcast or media content, the following credit must be displayed in a position clearly visible to viewers: @Billionclips

Basic editing and modification is permitted under all plans. However, the following are strictly prohibited:

No, this is strictly prohibited. Registering content in YouTube ContentID, Instagram Rights Manager, TikTok Content Claiming, or any other platform copyright management system is prohibited under all plans. All intellectual property rights in the content belong to Billionclips. Violations may result in legal action.

When a content page displays "Model Released," a model release (consent for use of the individual's likeness) has been obtained for the person(s) appearing in that content. Content featuring buildings, brands, artworks, or similar properties may not have an associated property release. Users are solely responsible for verifying and securing any rights clearances required for their intended use.

No. All content available on Billionclips is original material created by human creators. This reflects our commitment to respecting the creativity and dignity of every creator.

Please submit a formal notice through the Copyright & Intellectual Property Infringement Claim Form available on this service. We do not accept legal notices via email. We will review your submission and respond within 72 hours.

Users must be at least 18 years of age. Minors may only use the service with the consent of a parent or guardian.

Yes, corporate use is welcome. If registering on behalf of a legal entity, you must have full authority to bind that entity to these terms.

Personal information collected is used solely for purposes such as responding to inquiries, providing services, processing payments, and preventing fraud. Information is only shared with third parties as required by law or as necessary in connection with copyright infringement claims. Please refer to our Privacy Policy for full details.

Yes. To improve the service, raise the quality of our support, and investigate misuse, we record the content of your conversations with the AI concierge (the text transcribed from what you say, what you type, and the concierge's replies). Your voice itself is not stored. Please refer to our Privacy Policy for full details.